Verizon, along with the Consumer Product Safety Commission (CPSC), has recalled about 2.5 million Ellipsis Jetpack hotspots because they are, quite literally, getting too hot to handle.
So far, Verizon has received 15 reports of the devices overheating, six of which resulted in fire damage to bedding or floors, according to CPSCThere were also two reports of minor burns. The problem appears to be with the lithium ion battery, which could potentially overheat. Per a Verizon statementThe affected models are the MHS900L, MHS900LS and MHS900LPP and are imported through Franklin Wireless Corp. The recalled hot spots are made of dark blue plastic, are oval in shape, and are 3.5 inches wide and 2.25 inches long. The units were sold to customers in Verizon stores nationwide between April 2017 and March this year, as well as in other stores and school districts.
If you have one of these units, Verizon offers free replacements for an Orbic Speed device. You can also visit Verizon’s recall page for more information on switching the hotspot or call 855-205-2627.
Hot spots became a popular option when the pandemic hit. In particular, they have served as a plaster for schools try to provide internet access for it 17 million students who do not have internet at home for distance learning. If you received one of the recalled Ellipsis Jetpack hotspots from a school, the CPSC recommends contacting your school for further instructions and shipping packages to safely return the device.
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In the meantime, Verizon has released two over-the-air updates for affected devicesOne makes it easier to find the device’s IMEI number – which is needed to swap out the hotspot – while the other reduces the chance of overheating by preventing the device from charging while it’s on and plugged in.
Obviously, it is best to return the device as soon as possible. However, if this is your only source of internet connectivity, there are a few things you can do until a return is possible. After receiving the updates, the CPSC recommends: leave the device is turned on while it is connected. When not in use, it says that the device should be turned off, unplugged and kept in a fireproof place, away from children. Verizon also recommends storing the device on a “flat, solid, and sturdy” surface and away from extreme temperatures. And while the problem is with the battery, consumers shouldn’t try to remove it the self.