On Thursday morning, a US congressman got involved.
Residents on the south and southwest sides have been complaining about problems with mail delivery for months.
A new report released Thursday revealed shortcomings within the post office.
The USPS Inspector General report highlights the four worst performing locations in Chicago:
Delayed mail, including letters and parcels from those locations, totaled over 62,000 from September through February.
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Congressman Bobby Rush, who joined local councilors and mayors of Alsip and Evergreen Park during a morning press conference, called it unacceptable.
“People who depend on the postal service, seniors, families, other people who depend on the postal service day in and day out – it’s an absolute, epic, total, undeniable failure,” Rush said.
He calls on the postmaster to step down and review management.
The report he brought up also revealed an inaccurate reporting of the delayed post.
RELATED: USPS Staff to Help Resolve Mail Delivery Delays on Chicago’s North Side
Some of it included “voter information” from the Secretary of State.
“We don’t deserve the kind of treatment we get in Chicago,” said Pat Dowell, 3rd ward councilor. “This isn’t just an issue on the South Side; it’s set in the North Side and suburban areas. It’s time for a change.”
The report also focused on incorrect scanning and handling of hundreds of parcels and letter carriers’ absenteeism rate, which in some cases was as high as 50%.
Read the full report here
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