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Ecuadorian company Top Shows, which was responsible for promoting the show, shared a statement about the process.
By means of a statement, Top shows announced on Monday April 19 that the ticketera Livepass Play “the money back process has already started in an orderly and fluid way ”to the people who were given access to the virtual concert Marc Anthony, one night.
The Ecuadorian company, citing a statement from Livepass Play, points out that “full refund of the value of the tickets and service charges will be reflected in the terms of each payment method.”
After a failed concert, Marc Anthony announces that money will be returned to fans who did not have access to the platform
Top shows in turn indicates that “was exclusively responsible for promoting this show for Ecuador it is therefore not responsible for the suspension of the event or the refund of the amounts collected directly on www.marcanthonyonline.com ”.
Last Saturday, April 17, the singer offered a show onlineHowever, many fans were unable to access the platform due to a technical glitch. After this inconvenience, the artist apologized to his followers on Sunday, June 18.
Marc Anthony apologizes for not offering a concert due to a technical malfunction
“I am very sorry for the failure of this technology, which I cannot control at all. You can be sure that I will not rest and we will do everything we can to give all the people who have bought their tickets with such difficulty the opportunity to see and continue to enjoy the concert as soon as possible, ”says the artist that it is a statement.
In compensation, the interpreter has Pale flower, released the concert for 24 hours on his YouTube channel, which ran the same time from 5pm yesterday to Monday. (I)