Sony is facing one class action lawsuit have been reported about failure to comply with warranty agreements on PlayStation 5 controllers with obvious “drift” errors.
In a complaint filed in the Southern District of New York on February 12, the Japanese conglomerate is accused of violating consumer fraud statutes and breaching warranty agreements regarding the PS5 DualSense wireless controllers, which the suit claims to have an obvious defect that allows the characters to float across the screen, even if a user doesn’t move the controller’s joystick.
Lmarc Turner, the lead plaintiff named in the complaint, alleges that he immediately experienced one controller drift issue after taking his PS5 home beginning of February. But after contacting customer service, Turner reportedly got some bland advice on how to troubleshoot the malfunctioning controller and not much else in the way of help.
In the end, [g]“since his experience contacting Sony for the first time did not solve the drift problem satisfactorily,” Turner bought a few days later another DualSense controller for $ 69.99, but “Had [he] knew about the Drift malfunction before buying his PS5, otherwise he would not have bought the PS5 or paid significantly less for it,Says the complaint.
The suit claims that too Sony should have known how widespread the the drift problem was mainly given “Online consumer complaints, complaints submitted directly to the company by consumers and through its own pre-release testing.”
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“This defect significantly disrupts gameplay and thus compromises the core functionality of the DualSense Controller,” the complaint said.
The DualSense controllers have been released next the PS5 console Too much fanfare in November after pre-order sales pretty much everywhere
The lawsuit calls on Sony to file a recall or free replacement program to replace the faulty controllers for all class members, and also requests payable damages consumers to reimburse them for buying new controllers or other out-of-pocket expenditure to repair the alleged defect.