Is Best Buy Down? PS5 shoppers trying to buy console remain frustrated ran into trouble when shoppers looking to buy a PS5 or Xbox Series X flocked to the website.

Best Buy announced yesterday that it would release the coveted next-gen consoles sometime after 9 p.m. ET on Tuesday, although it didn’t give a specific time. However, shortly after 9am, the website seemed to crash.

When opening the Best Buy website, customers were told, “We’re sorry, something went wrong. You can use our search bar or choose a category below. If you entered a URL, please check it for errors.”

By searching for the PS5 at Best Buy, users could access the PlayStation 5 product page that read “Coming Soon” or “Out of Stock”. However, users were also shown the following message: “Sorry, it is very busy here! Please give us a few minutes to make room. Come back soon.”

Around 11 a.m.ET, the Best Buy website appeared to be working. However, there is no update on the upcoming PS5 or Xbox Series X addition, which appears to be the cause of the crash.

Gamers hoping to buy the new consoles are taking to Twitter to express their frustration with the Best Buy release.

Olivia said sarcastically, “Best Buy has done a great job supplementing the Xbox Series X” and shared an error message that read, “Sorry, something went wrong.”

Twitter account @ PS5Drop, which has updated followers on where to get the PlayStation 5 console, said, “It’s been 1 hour 15 minutes since Best Buy went live,” and added a photo of Elmo playing on a couch. with the caption “pain”.

Another Twitter user said, “I refresh Best Buy every 10 seconds, trying to get a PS5” and added a video of someone smoking a cigarette and trembling with stress.

While gamers expected the consoles to be available at 9 a.m.ET when the addition was announced, Best Buy said the PS5 and Xbox Series X would be released “sometime later,” so there’s no way of knowing when they’ll be available today. will be.

Starting at 11 a.m.ET, consoles will appear on the Best Buy website with a “Coming Soon” message. Although the website is currently working, gamers may experience more problems once the consoles are released.

The PS5 and Xbox Series X will be released at Best Buy online and can be purchased with a pick-up service. The consoles cannot be bought in the store.

Best Buy
A Best Buy store is on display March 30, 2006 in Chicago, Illinois. The Best Buy website ran into problems as gamers are waiting for the replenishment of the PS5 and Xbox Series X consoles.
Scott Olson / Getty