How do you know if Verizon has recalled your Jetpack hotspot?

If you have one of three different models of an Ellipsis Jetpack hotspot – the same Jetpack hotspot you would have bought from Verizon to give nearby devices access to 4G connectivity – you won’t want to use them anymore. Verizon remembers about 2.5 million of these hot spots due to concerns about their lithium ion batteries can overheat and cause a fire (or cause you a proper burn).

The three models in question are the Ellipsis Jetpack MHS900L MHS900LS, and MHS900LPPIf you have one, you’ll want to take it with you the next steps before returning it to Verizon:

If your device is disabled, enable it so that affected Ellipsis Jetpack devices can receive the over-the-air automatic software updates that:

1. Display the ID number (IMEI) of the device on the scroll screen, which helps with the exchange
2. Prevent the device from charging while it is plugged in and turned on.

You will know the software update has been applied when you see the ID number (IMEI) scrolling on the screen of the device.

• After the software update is applied, users should leave the device powered on while it is connected.
• When not in use, the device should be turned off, unplugged and stored safely until you receive the packaging for safe return of the Ellipsis Jetpack. “

That IMEI number is critical because that’s how you can get the recall process rolling with Verizon when you call or visit 855-205-2627 www.EllipsisJetpackRecall.expertinquiry.com start. As part of the recall, you get a free hotspot to replace the dangerous Ellipsis Jetpacks, and you should also get a free return envelope to send your Jetpack back to Verizon for disposal.

As the Consumer Product Safety Commission notice points out, Verizon has handled approximately 15 reports of Jetpacks overheating, including six reports of fire damage and two burns. That’s a pretty low number considering the number of Ellipsis Jetpacks out there, but this isn’t something you’ll want to put off if you have one. It couldn’t be much easier to initiate the recall on your end; don’t put it off or you’ll forget it.