Google blames Gmail, YouTube malfunction due to user ID system error

Photographer: Hollie Adams / Bloomberg

Google found a widespread failure which earlier this week disabled important services such as Gmail and YouTube as a bug in the system for identifying people online.

Google from Alphabet Inc. has several tools that it can use to verify and track logged in users. In October, the company began moving those tools to a new file storage system, and in the process, parts of the data were misreported, according to a Friday post. That caused some of its services to go down for 47 minutes Monday morning, a rare technical misstep.

Google’s statement comes amid heightened cybersecurity vigilance. A hack on software supplier SolarWinds Corp. has exposed companies, including Microsoft Corp. and several US government agencies. A Google spokeswoman said Friday that the internet giant has found no evidence that the SolarWinds hack affected Alphabet or Google’s systems.

Google services including Gmail, YouTube Suffer Major Outage

About 15% of requests sent to Google’s cloud storage service were disrupted on Monday failure, the company said. The cloud division offers an identification service similar to that of Okta Inc.

Tuesday, Google’s Gmail service had another glitch. The company attributed this to a problem with data migration.

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