Etecsa announces service impact this year end

| 28/12/2020 – 7:01 PM (GMT-4)

The Cuban Telecommunications Company (ETECSA) reported on Monday that its services would be affected this year-end by the monetary unification recently announced by the Cuban government.

“ETECSA reports problems in the operation of the services, the commercial network and Transfermóvil during the days of the end and the beginning of the year, due to configuration work in the systems to adapt them to the new rates”, the monopoly published of Cuban communication in its Official facebook page.

In the same publication you can see several graphics describing the effects. The electronic payment platform Transfermóvil will be switched off on Wednesday 30 December from 6 p.m.

On December 30 and 31, the commercial offices of the company will be limited, until 4.30 pm on the first day and until 12.30 pm on the second day. On January 1, 2 and 3, the commercial network will not open to the public until normal opening hours are restored on January 4.

Due to the configuration of new rates, from January 1, mobile phone services (voice and text messages), charging and internet at the attractions will be suspended for one hour (from 5 a.m. to 6 a.m.). Wifi and Nauta Hogar. While the Propia cards are without service from 5am to 9pm.

Navigation services via mobile data packets, fixed telephony and emergency calls from mobile phones (104 ambulances, 105 firefighters, 106 police) remain unaffected.

In addition, from January 1, 2021, all payments that ETECSA will receive in its commercial offices will be in Cuban pesos (CUP).

This latest information, already announced by ETECSA on Dec. 24, has been controversial for several Facebook users as the company will continue to sell electronic equipment such as cell phones or cordless phones in dollars.

“Everything’s clear. The only thing I don’t understand is that if the stores are still receiving and returning CUC in MN, why don’t you? And … To those people who absolutely need a phone and cell phone. why don’t they sell them the same in CUC and / or national currency? What a bad service, with God! ”said user Frank Gómez Cañibano.

To which the company replied that it was not “included in the entities authorized to collect CUCs” that the Cuban state provided for an additional 6 months after monetary unification was enacted on January 1. ETECSA’s response merely shifts responsibility to the island’s government and shows its dependence and subordination to it.

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