Sony has announced that it is pulling the much-hyped Cyberpunk 2077 from PlayStation stores around the world, citing “customer satisfaction” after complaints of bugs, compatibility issues and even health risks.
“SIE (Sony Interactive Entertainment) is committed to high customer satisfaction, so we will begin offering a full refund to all gamers who purchased Cyberpunk 2077 through PlayStation Store,” the company said in a statement.
It was posted on international PlayStation sites in the United States, Australia, and elsewhere.
“SIE will also remove Cyberpunk 2077 from PlayStation Store until further notice.”
The dystopian-themed title is said to be one of the most expensive video games ever made and has been long awaited.
But the rollout has been far from smooth, with the game’s Warsaw-based creator, CD Projekt RED, apologizing on Monday and promising to “fix bugs and crashes” with patches in January and February, while also offering refunds to gamers who don’t want to wait. .
The game’s release was delayed twice this year, and CD Projekt RED had to add health warnings after a reviewer complained it triggered an epileptic seizure.
Last week, the company said it was looking for a “more permanent solution” to address the health risk “as soon as possible”.
Despite the issues, the entertainment rating website Metacritic Cyberpunk 2077 has given it a score of 87 out of 100 based on 69 reviews. body modification ”.
However, gamers’ reviews on the site were less optimistic, with Cyberpunk 2077 achieving a score of 7.0 out of 10 based on ratings from 20,544 users.
CD Projekt RED has spent an estimated 1.2 billion zloty ($ 330 million) to create Cyberpunk 2077, according to analysts at Polish bank BOS, making it one of the most expensive games ever.
The company gained worldwide fame five years ago thanks to the hugely successful The Witcher 3: Wild Hunt, a gloomy fantasy whose monstrous hero is endowed with superhuman powers.
But it has lost billions in value since Cyberpunk 2077’s launch last week, stock figures showed Monday.