The Cyberpunk 2077 refund situation just gets stranger and stranger. Developer CD Projekt Red tells players who have requested a refund for the PlayStation 4 version of the game to wait.
After a weekend of anger Cyberpunk 2077‘s underperformance on Xbox One and PlayStation 4, CD Projekt Red apologized publicly and sent disgruntled players to request a refund through the official channels of Microsoft and Sony. They did. Xbox One users got mixed results. Overall, PlayStation players were less fortunate, and many were held back by Sony’s stricter refund policies. (If you downloaded a game to your console, you are not eligible for a refund. There is a noted exception for ‘content’ that is ‘defective’, but Cyberpunk 2077despite its many technical issues, it doesn’t seem to fit. Sony has repeatedly ignored requests for clarification Kotaku.)
CD Projekt Red’s apology also included an email address – relief fee [at] cdprojektred [dot] com – where those who couldn’t get a refund could contact the publisher directly for help. Yesterday, CDPR execs said for which there was no special refund policy Cyberpunk 2077 on Microsoft or Sony platforms. This morning, people who wrote the helpline received this message in return:
It doesn’t offer much in the way of guidance. References are made to Xbox players The Microsoft refund requests page. (As mentioned, players are seeing mixed results.) It does not prompt people to contact Sony. Instead, it says, “If you have a digital copy on PlayStation, please wait for us to contact you.”
CD Projekt Red said Monday that the email address for the refund request helpline will only remain open until Monday, December 21.
G / O Media can receive a commission