Apple today notified Apple Authorized Service Providers that it will be introducing a new repair method for the iPhone 12 mini and iPhone 12, which involves certain issues that typically require the entire unit to be replaced.
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In an internal memo obtained by MacRumors, Apple said technicians will be able to offer repairs on the same unit starting February 23 for iPhone 12 mini and iPhone 12 models that will not turn on or are experiencing problems with the logic board, Face ID system, or the body of the device, such as a cracked rear window.
Authorized Apple service providers (and likely Genius Bars) will have a new part of the ‘iPhone rear system’ at their disposal consisting of the back case of an iPhone with all components except the display and rear camera, including the battery, logic board, wireless charging coil, Taptic Engine, Face ID system and so on.
For example, if a customer has an iPhone 12 mini with a cracked rear window, technicians can replace the entire back part of the device by attaching the new case to the original screen and attaching the rear camera. For this reason, the customer’s display and rear camera must be free from damage or functional defects in order for their device to be eligible for this repair method for the same unit, Apple said.
The new repair method will be available in all countries and regions where the iPhone 12 mini and iPhone 12 are sold. iPhone 12 Pro and iPhone 12 Pro Max models do not seem to be eligible at this time.
In its memo, Apple said that this move supports the company’s continued commitment to reducing the carbon footprint of every product it sells.