Apple has launched a new way for users in the United States to more easily disable Activation Lock on their device. As first noted by users on Reddit, there is now a dedicated web page on Apple’s website for managing Activation Lock requests.
For those unfamiliar, here’s Apple’s explanation of what exactly Activation Lock is:
Find My includes Activation Lock – a feature designed to prevent anyone else from using your iPhone, iPad or iPod touch if it is ever lost or stolen. Activation Lock is turned on automatically when you turn on Find My.
Activation Lock helps keep your device secure, even if it is in the wrong hands, and can increase your chances of recovering it. Even if you wipe your device remotely, Activation Lock can prevent anyone from reactivating your device without your permission.
There are several reasons why you should disable Activation Lock on a device, such as selling it or giving it as a gift, and Apple hopes to make this process easier and easier for users.
On this new web page, Apple explains to users that you can turn off Activation Lock by logging into your iCloud account or resetting your Apple ID. The website provides quick links to do both of these things.
More specifically, the webpage allows users to easily initiate a support request for Activation Lock. Here, users can make a request without contacting Apple Support directly to disable Activation Lock on a device.
- You must be the owner of the device – Proof of ownership documentation is required. The proof of ownership must include the product’s serial number, IMEI or MEID.
- Your data on the device will be erased – When Apple unlocks Activation Lock on your device, all files and data stored on your device will be permanently erased. Note: Restoring your device from a local backup will re-enable Activation Lock.
- We cannot unlock a managed device – If your device is owned by a business or educational institution, please contact your IT department or manager. We also do not accept bulk requests.
- Your device must not be in Lost Mode.
Once you acknowledge these terms, Apple will ask for your email address and device serial number, IMEI or MEID. You can then submit the request and Apple will contact you via email.
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