- The PS5 is still out of print in many countries, as Sony cannot make enough game consoles to meet the demand. But many people have already bought a PlayStation 5 in time for Christmas. And some of them have discovered an unexpected hardware problem that Sony needs to fix.
- The problem relates to one of the PS5’s signature features, the new DualSense controller that offers a new haptic feedback system and adaptive triggers.
- Some players have found that the adaptive triggers can break during gameplay. The feature isn’t necessarily widespread, but Sony is apparently aware that the triggers can get loose and provide replacements.
The PlayStation 5 is one of the hottest items of the holiday season, which is hardly surprising. That’s what happens to a next-generation game console, especially in a year that ruined everything about normal life. At one point, we weren’t even sure if Sony could produce the PS5 and launch the device during the 2020 holiday season. But Sony succeeded, as did Microsoft. Both companies launched their new consoles in time for Christmas, and both are still sold out in traditional stores. Scalpers, meanwhile, are killing them by selling them on the black market. Whether you managed to score a PS5 in time for Christmas or not, keep in mind that some players have started a problem with one of the main features of the PS5, an issue that Sony may need time to resolve. to solve.
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Sony quietly fixed one of the most annoying things about the PS5, but that was a software update. The console will now warn you that you are playing the wrong version of the game and help you switch to the PS5 version. Any other software problem can be easily resolved by Sony. But if it’s a hardware issue then a solution isn’t immediately available and would add extra hassle.
The controller of the PS5 is one of the first PS5 features that Sony explained. The DualSense controller has a new name and design and offers a big advantage over the Xbox controller. It comes with a new haptic feedback system that allows the player to feel what is happening in the game when it comes to surfaces. Then there are the new adaptive triggers that are tighter or looser depending on the context. You will feel the tension in the string of the bow, and the triggers will tell you that a player in a sports game is getting tired as the triggers are harder to press. That’s the kind of trick that can further enhance the gaming experience, allowing players to be immersed in their favorite titles like never before.
But then the triggers can break and the whole adaptive experience disappears. Per Hot hardware, several gamers have experienced issues with the DualSense controller and reported issues with the adaptive triggers. Players took to forums such as ResetEra to describe their experiences. This is what a member of the forum said on the matter:
A few days ago I was swinging around Miles Morales when I felt the R2 break and immediately loosen up. It was as if what caused the trigger to have “resistance” broke, returning it to a normal, non-adaptive trigger.
Considering I have less than 50 hours of playtime on the PS5 and have always taken good care of my devices, this was unexpected to say the least. So I started to research to see how widespread this problem was. And I would say it is quite widespread.
The same user explains that many others have complained on social media, and some people say it’s a problem with a spring that can come loose. Anyone can fix the problem, but you have to tear the controller apart as shown in the video at the end of the post. That’s something that not all PS5 players should or should consider.
Sony will apparently fix the problem, and according to the same, the company already knows what the problem could be ResetEra user:
I myself have just contacted PlayStation Support to request a replacement as it is still well under warranty (and opening the device would void it where I live – not all countries have proper consumer laws). You don’t have to send your entire system to Sony, just the faulty controller. The ‘repair’ process can take 7-10 days, according to the agent, with an additional 5 days for shipping. They should send you an email requesting proof of purchase and follow-up message with a prepaid shipping code valid for up to 30 days, which you simply present at the post office (these steps may vary depending on your country / region). ).
Since I already had someone on the phone, I asked if other people had reached out to support the same issue as there were a significant number of reports online. The agent replied that “a few” users called them about issues with their DualSense controllers. My anecdotal evidence related to the trigger is that the officer asked if it “got loose” as soon as I said there was a problem with it. I just said that I heard a click and the trigger didn’t work properly after that. Take that however you want.
The thread has about 11 pages of responses, further demonstrating interest in the case. Some say they have encountered similar problems. Others say no.
Sony wouldn’t be the first console makers to worry about controller issues. Nintendo had quite a few issues with the Switch controllers, which developed a “drifting” problem. They would detect input where there was none. Hopefully, Sony can find a way to prevent the problem from affecting future batches of DualSense controllers.
Chris Smith started writing about gadgets as a hobby and before he knew it, he shared his thoughts on tech matters with readers around the world. If he doesn’t write about gadgets, he sadly fails to stay away from them, although he desperately tries. But that’s not necessarily a bad thing.