08/04/2021 – 8:04 PM (GMT-4)
The Metropolitan Bank of Cuba made it clear on Thursday that the millionaire amounts in CUC reflected in the accounts Some Cubans’ bank accounts were due to a system error this week and did not form a real balance.
In an official note published by the agency on Facebook, they explained that the automatic mechanism designed to convert account balances in CUC to CUP at a rate of 1×24 as part of the Sorting task was the cause of the problem.
“As part of the measures within the Ordering Task, from January 1, 2021, the account balances in CUC of the TCPs were converted into CUP at the exchange rate of 1 x 24. To process the Transactions in transit due to obligations and rights that self-employed persons had before January 1, 2021 contracted, the Bank designed an automatic mechanism that allows these transactions in CUC to be processed to the new CUP account with a maximum of one million CUC for 90 days. program worked correctly, ”the note explains.
“As of April 1, 2021, due to an error in this process, the approved limit for this type of operation was only displayed through the” Check all accounts “option in Mobile Banking,” he emphasizes.
However, the entity states, “This limit was never available to the customer, nor was it included in their account statements, as it did not constitute an actual balance. There was no risk that it would be used in a banking or commercial operation.”
He also assures that the error has been corrected this Thursday morning.
The day before, it turned out that some Cubans woke up with an unexpected balance in their accounts of over a million CUC.
After the complaints on social networks, several media outlets explained that it may be related to maladministration in relation to the so-called “economic order” and the conversions related to the switching process.
Bank staff advised account holders not to touch these balances until it was clear what had happened.
It is not the first time that an unnecessary balance error has occurred with Cuban banks, whose automated systems do not appear to be as secure.
The independent media arrived at the beginning of March 14 and a half reported that a technical problem had affected the balance of the accounts in national and foreign currencies of the customers of Banco de Crédito y Comercio (Bandec) and Banco Popular de Ahorro (BPA), who operate the Transfermóvil and EnZona applications in various provinces of the country.
Also on that occasion, several users stated that they had lost some of their savings, while others received surprising amounts.
Last December, just before monetary unification took effect, the Cuban government made it known would freeze the bank accounts of people who wanted to exchange their CUC for dollars or euros until the economy is activated, meaning that you can only deposit money into those accounts in CUC and not extract until there is monetary “support”.
We need your help:
Just like you, thousands of Cubans they read and support CiberCuba independent journalism. Our editorial independence begins with our economic independence: no organization in any country funds CiberCuba. We create our own agenda, we publish our opinions and we give a voice to all Cubans, without external influences.
Until today, our newspaper has only been funded with advertisements and own funds, but that limits our options. That is why we ask for your help. Your financial contribution will allow us to take more investigative action and increase the number of employees reporting from the island, while maintaining our editorial independence. Any contribution, large or small, will be very valuable for our future. From just $ 5 and with just one minute of your time, you can partner with CiberCuba. Thanks.
Contribute now