Nintendo Switch Concierge is a new service that allows console owners to learn more about their system. Switch owners can schedule an appointment with Nintendo representatives through Microsoft Teams to discuss a number of possible topics, including customization, games to play, security and privacy, and more. The service is “open only to those who have recently purchased a Nintendo Switch system,” although Nintendo has not offered a specific window. Regardless, it’s interesting to see Nintendo using Microsoft technology for services like this, and it’s just another indication of how the relationship between the two companies has grown since Microsoft first entered the console business!
Those interested in checking out the Nintendo Switch Concierge service should note that there are a handful of restrictions. Users must be 18 or older and are limited to one session per person. Nintendo also reserves the right to “collect video of you, your voice and your environment to communicate with you, answer your questions and enable Nintendo to provide you with the requested service”. The service is completely free.
While Concierge wouldn’t be possible without Microsoft, there’s something inherently Nintendo-esque about the concept; After all, this is the same company that made things like the Nintendo Power Line! Nintendo Switch Concierge sounds like a spiritual evolution of that kind of concept, although players are unlikely to receive any real tips about the games themselves. However, the idea of getting Nintendo help directly from the company is almost as old as the NES. With Switch currently doing a pretty good job for Nintendo, it only makes sense that the company should look for ways to accommodate newcomers!
It will be interesting to see if new users are embracing the option and how useful it will be in the end! There is certainly a lot of promise in the concept, but it remains to be seen how it will work in practice. Many users may not be comfortable talking to a company representative, and the concept of being included may turn others off.
Readers can learn more about the service and how to schedule an appointment by visiting the official Nintendo website here.
What do you think of the Nintendo Switch Concierge concept? Would you be interested in viewing the service? Let us know in the comments or share your thoughts directly on Twitter @Marcdachamp to talk about gaming!