Apple today added a new “Turn off Activation Lock” page to its website that provides steps users can take to disable the security feature on an iPhone, iPad, or iPod touch.
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As noted on Reddit, the page includes a link to initiate an Activation Lock support request in the United States, meaning customers no longer need to contact an Apple support representative by phone, email, or online chat to start this process. To request Activation Lock support, you must be the owner of the device and the device must not be in lost mode or managed by a business or educational institution.
After entering a valid email address and device serial number, customers will be prompted to complete a form to prove ownership of the device, with details such as the device’s original purchase date, purchase location, and a photo or screenshot of the original purchase receipt. if available. All information provided will be used by Apple or an Apple affiliate company to process the activation lock request.
After submitting this information, Apple will review the request and provide updates by email. A support request number is generated for reference.
In the event that Apple unlocks Activation Lock on your device, all data stored on your device will be permanently erased. Apple says it is the customer’s responsibility to back up their device before submitting an activation lock request.
Activation Lock is designed to prevent anyone else from using your iPhone, iPad or iPod touch if it is ever lost or stolen. When you mark the device as lost on the iCloud website, the device screen will be locked with a passcode, and you can display a custom message with your phone number to help you get it back. And if the device is wiped, Activation Lock requires the original owner’s Apple ID and password to be entered.