Last month, digital shop windows, physical retailers and developer CD Projekt Red processing refunds for Cyberpunk 2077‘s broken console version. That includes the $ 250 collector’s edition of the game, which in one instance refunded CDPR without the customer in question returning it. according to a new report from Vice Spell.
‘I was surprised I didn’t have to [send it back], ”Told a player named Steve Vice Games. “So I still have everything. As a customer I feel them [CDPR] ‘well made’. Just show the proof and we’ll refund your money. “
In Steve’s case, that evidence was the Xbox One collector’s edition of the game, and all the swag stickers, artwork, the game’s music, and a statue of protagonist V dual-wielding pistols jumping off a motorcycle. with. Steve’s refund totaled nearly $ 300 including sales tax and was sent via PayPal. Meanwhile, he still has the game and all the things that came with it, and no message from CDPR on whether they send him the shipping paid to return something.
Vice Games reports that some people seeking a refund were told to return their copy of the game to the company at some point as part of the overall process, but was not required to date. CDPR did not respond Vice when it followed with a request for comment on whether the return policy would ever be enforced.
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Considering how much additional time and money would be required to coordinate the return portion of the process, it’s understandable that CDPR may not be on top of it. It’s also a lot more generous than some other companies might have been. Fallout 76 was also pretty broken when it launched, and the collector’s edition players had to wait more than six months for Bethesda to do so finally send them the canvas bags it had originally promised them.